Real-time Engagement

Respond to customer intent as it happens with automated and operator-assisted messaging. Real-time engagement helps teams improve conversion and support outcomes in high-value moments.

What You Get

Core capabilities included in real-time engagement.

Live chat integration
Push notifications
Email triggers

Ideal For

Teams and use cases that benefit most from this solution.

High-intent customer journeys
Time-sensitive promotions or reminders
Teams coordinating support and marketing touchpoints

Expected Outcomes

Typical improvements teams target after rollout.

Faster follow-up on customer intent
Higher conversion during critical moments
Better responsiveness at scale

Capability Details

A deeper look at how real-time engagement supports day-to-day execution.

Instant trigger handling

Send messages based on real-time events such as signups, cart activity, campaign responses, or product milestones.

Cross-channel coordination

Orchestrate follow-up across email and other channels while maintaining message sequencing and timing logic.

Operational visibility

Track triggered events and sends in real time to monitor performance and respond to spikes in activity.

Ready to Implement Real-time Engagement?

We can help you map rollout steps, migration priorities, and a plan that matches your team size and campaign volume.